At Code Theatre we believe that successful CRM deployments are achieved by organizations that also deploy integrated business processes that cover “Order fulfillment” and “After-Sales Service Support” for their customers. Working with a hosted CRM Deployment that needs to work with your other enterprise/on-premise applications can be a significant challenge.
Oracle’s CRM on Demand provides a rich set of “Web Services” interfaces to integrate with the hosted deployment, which allows for a flexible set of client side technologies to be used for enabling critical integrated business processes.
Some examples of integrated business processes, aimed at enhanced customer service and improved efficiencies, can include
- Capturing “Leads”, generated by your web site, automatically into CRM on Demand
- Transferring “Closed / Won” Opportunities from your On Demand environment automatically into your back-office fulfillment application for fulfillment of the order as promised
- Synchronization of data (e.g., Product Master, Account Profile etc) between your CRM on Demand environment and critical back-office applications
- Providing self-service capabilities to your end customers as appropriate and being able to capture customer interactions automatically into CRM on Demand
Code Theatre can help you with deploying the integrated business processes, most relevant to your business, in a cost and time effective manner. This is made possible by CTAK™, Code Theatre’s Accelerator Kit for CRM on Demand integration.
Whether you have an existing web infrastructure that is standardized on either .NET or Java/J2EE technologies or have Pre-Packaged or Custom Developed applications for your back-office processes, we can help them integrate with CRM on Demand using CTAK™, the technology that is most appropriate for each of those applications.
To know more, please get in touch with our sales team by calling the number listed below, or click here to have one of us call you.
